I'm Jordan Feil, Digital Signage Consultant

17 years inside the digital signage industry — vendor side, client side, support queues, and boardrooms. I've seen what works and, more importantly, what doesn't.

Now I work independently. No reseller commissions, no incentive to steer you toward anything other than what's right for your situation.

DSCE Certified Expert 25+ CMS Platforms Evaluated 0 Vendor Kickbacks
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Jordan Feil, Digital Signage Consultant, Montreal
17+ Years in the industry
The honest version

How I Got Here

I got into this industry through the support queue. Not a glamorous start, but it turned out to be the best possible education.

You learn fast when you're the person clients call when screens go dark, content stops updating, or a deployment falls apart the night before a launch.

From there I moved into technical account management, then product management, then led global marketing for a major digital signage software company. I've been in the room when deals are made, and I've been on the phone at midnight when they fall apart.

What I kept seeing, from every angle, was the same pattern. Clients got oversold. They picked the platform with the best demo, not the best fit. They went live without proper training. Content went stale. Screens went dark. Six figures wasted.

That's why I started JAF Digital Consulting. To be the person in the room who isn't trying to sell you anything. Just someone who's seen it all go wrong and knows how to help you avoid it.

What that background means for you

I know where systems actually break, because I took the calls when they did
I've delivered complex multi-site rollouts and seen exactly where projects go off the rails
I've been inside a CMS vendor and know how platforms are built and where they cut corners
I led vendor marketing and know every tactic used to make a platform look better than it is
Based in Montreal. Working with clients across North America and globally
Career path

Every Role. Every Angle.

17 years across every side of the digital signage industry.

2009 – 2014
Client Success & Technical Support

I lived in the support queue. I learned exactly where digital signage breaks, how clients actually use CMS platforms day-to-day, and what good really looks like from the user's perspective.

2014 – 2018
Digital Signage Project Manager

Delivered bespoke, multi-site signage rollouts on time, on budget, and stable. This is where I learned how fast things go wrong when strategy and operations aren't aligned from day one.

2018 – 2020
Technical Account Manager

Supported enterprise deployments and aligned complex technical setups with client needs. Became fluent in translating between what IT teams want and what marketing teams actually need.

2020 – 2021
Software Product Manager

Turned real customer pain points into features that actually matter. Got a front-row seat to how CMS platforms are built, prioritized, and where they cut corners.

2021 – 2024
Global Director of Marketing

Led global digital signage marketing, owning positioning, messaging, and campaigns that drove platform adoption. Learned how vendors present themselves, which taught me exactly how to cut through it.

2024 – Now
Independent Digital Signage Consultant

Working directly with clients who want honest, experienced guidance without the vendor agenda. Based in Montreal. Available globally.

Services

What I Actually Do

Wrong CMS. Unclear workflows. Content nobody updates. Teams never properly trained. Here's where I help.

Project-Based Consulting

Strategy, planning, and risk mitigation before you commit budget.

Software & Hardware Selection

CMS and hardware compared based on how you'll actually use them.

Software Audits & Analysis

Honest assessment of your current CMS setup and what's worth fixing.

Workflow Design & Training

Playbooks and training your team will actually follow.

Content Management

Content operations that stay fresh without burning out your team.

Market & GTM Consulting

Sharper positioning and go-to-market strategy for vendors and operators.

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Credentials

Industry Recognition

Published, recognized, and referenced across the digital signage industry.

DSCE Certified

Digital Signage Certified Expert, the industry's leading professional certification.

DSF Advisory Council

Digital Signage Federation Advisory Council Member, 2021 to 2023.

DIZZIE Awards Judge

Judge for The Digital Signage Experience Awards in 2022, 2023, and 2025.

Published Contributor

Featured in Sixteen-Nine, AV Network, ChannelPro, AVIXA Exchange, Sound & Communications, and FESPA.

Let's Talk About Your Project

Start with a free 30-minute call. No pitch, no pressure. Just an honest conversation about your situation and whether I can actually help.